Return Policy

Return Policy

Estella Gift wants you to be completely satisfied with every item you purchase from us and is committed to customer satisfaction. If, for any reason, you are not completely happy with your purchase, we offer a full money-back guarantee for all purchases made on our website. We will gladly provide you a refund under the following conditions: 

  • Items must be in original packaging
  • Items must be returned within 30 calendar days of your purchase
  • Returned items must include receipt or proof of purchase.
  • Damaged products through customer handling are not eligible for return/refund.
  • Refund only applies to regular priced items. We do not offer refunds for items that are on sale.
  •  After the 30-day period, you will no longer be eligible and won’t be able to receive a refund. 

EXCHANGES 

Only items that are damaged and/or defective are eligible for exchange. If you feel like the items you received are damaged or defective, kindly contact us right away with the details of the product and the defect. All defective merchandise will be replaced or repaired under manufacturer’s warranty if found eligible after conducting a thorough investigation.

Estella Gift reserves the right to refuse or issue a refund/replacement in the event that the item is found to have suffered damage due to customer mishandling after delivery. 


CANCELLATIONS

Only cancellations made within 24 hours from the time of purchase will be honored unconditionally. Otherwise, you will have to wait for your order to arrive before you can send it back to us to refund. 


SHIPPING

Refunds do not include any shipping and handling charges shown on the packaging slip or invoice. Shipping charges for all returns must be prepaid and insured by you. You are responsible for any loss or damage to hardware during shipment. We do not guarantee that we will receive your returned item. Shipping and handling charges are not refundable. Any amounts refunded will not include the cost of shipping.

 

For questions and concerns, contact us at hello@estellagift.com.