Estella Gift wants you to be completely satisfied with every item you purchase from us and is committed to customer satisfaction. If, for any reason, you are not completely happy with your purchase, we offer a full money-back guarantee for all purchases made on our website. We will gladly provide you a refund under the following conditions:
Only items that are damaged and/or defective are eligible for exchange. If you feel like the items you received are damaged or defective, kindly contact us right away with the details of the product and the defect. All defective merchandise will be replaced or repaired under manufacturer’s warranty if found eligible after conducting a thorough investigation.
Estella Gift reserves the right to refuse or issue a refund/replacement in the event that the item is found to have suffered damage due to customer mishandling after delivery.
Only cancellations made within 24 hours from the time of purchase will be honored unconditionally. Otherwise, you will have to wait for your order to arrive before you can send it back to us to refund.
Refunds do not include any shipping and handling charges shown on the packaging slip or invoice. Shipping charges for all returns must be prepaid and insured by you. You are responsible for any loss or damage to hardware during shipment. We do not guarantee that we will receive your returned item. Shipping and handling charges are not refundable. Any amounts refunded will not include the cost of shipping.
For questions and concerns, contact us at firstname.lastname@example.org.